Product FAQs

• Where are your chairs made?

  China. We own the molds and tooling used to make our outdoor furniture. Everything we sell is made to our own specifications. Our furniture has a UV powdercoat finish and stainless steel fasteners and is made heavier than they were years ago.
• Can you drop ship to our customers?

  Yes, we can. Although, if you are not carrying inventory in your store for re-sell, there will be an additional charge for drop shipping. We ship UPS ground from area code 75657.
• Why does it appear that there is rust on the frames from time to time?
  This is just a discoloration caused by condensation. The inside tubing has not been powder coated. This and many other scuff marks can be easily removed with chrome polish and a soft cloth.
• Do you have a re-stocking charge?

  We charge a 12% re-stocking charge only if you have received your furniture and have decided that you just didn’t like it, want it or the color was not right. You pay the return shipping and re-stocking fee and we’ll refund your money.
• Is there a minimum we have to buy?

  The minimum first order is $440.00 not including freight charges. There is no minimum for reorders.
• Do you have a catalog?

  Yes, we have a catalog. We only offer our catalog to our RETAILERS. You may request we send you one when filling out the wholesale account request.
• What is the weight limit of the chairs and gliders?

  Weight limit is 275 lbs and 500 lbs. The Heavy Duty chair is rated at 325 lbs.
• What is your warranty?

  We guarantee our products for one year, under normal circumstances. If you place your metal furniture on gravel, brick or concrete and it is scuffed from movement, then the warranty will be void. Our chairs now have feet on them and this shouldn't happen to them but could happen to the gliders or rocking chairs.
• Will you replace furniture that is received damaged?

  Yes, we will replace the part or piece of furniture that is damaged. There is seldom the need for a complete replacement. We do ask that if it appears that it was damaged in shipping that you take pictures of the box and the damages so we can file a claim with UPS.
• Do you have care and assembly instructions?
  Yes, we have care and assembly instructions on-line.
• Do you have color chips?
  No. The colors shown on-line are fairly accurate.
• Can I find these chairs at Wal-Mart, Target, Lowes or Home Depot?
  No, not these chairs. You may see some similar to them but, we do not sell to any of the “Big Box” stores.
• Is there somewhere we can get a list of what stores they are sold to?

  You can find a store located close to you by using the "find a store" option on this website.
• How does your furniture ship?

  UPS, Freight Carrier, USPS. Small orders ship UPS. Large orders could ship Freight carrier. Replacement parts could ship USPS.  We do not ship Patio or Bar Table via UPS due to their size.  These will have to go on a pallet.  All furniture is shipped KD (knocked down) in a box.
• What is dimensional weight?

  For example, you may have an item that weighs 15 lb. Due to its size and the packaging size; it is billable at 30 lb. This is all determined by weight, length, height and width of the package.